Trainline Reviews
(Rated by 1447 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
- Apple Pay
- Google Pay
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
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10
%OFFOverall Rating
4.8
Base on 13 Reviews
Ratings by Feature
Ratings by Feature
- Customer Service4.2
- Shipping & Delivery4.0
- Good Value4.3
- Price & Quality4.7
Recent Customer Reviews (13)
Oliviero Siciliano
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Lynn Smit
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Thomas Gains
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Lauren Miller
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Eleanor Perry
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Editta Davide
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Larry Ohl
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Jessica McKenzie
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Elizabeth Watts
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Edwin Cooper
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Payment Methods
Accepted Payment Options:
Prices for items on Thetrainline.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Apple Pay
Google Pay
Payment Process
- Payments can be made online during the checkout process.
- For Trainline credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Trainline Pros & Cons
Pros
1
User-Friendly Interface: Trainline offers a simple and intuitive interface for booking train and bus tickets, making it easy to navigate and compare prices.
2
Convenience: The platform allows users to book tickets for multiple journeys across various transport operators in one place, saving time and effort.
3
Mobile Ticket Options: Trainline provides mobile ticket options, which can be stored on the app, reducing the need for printed tickets and promoting environmental sustainability.
4
Cross-Border Travel: Trainline supports cross-border travel in Europe, offering tickets for trains from the UK to France, Belgium, and the Netherlands, as well as many other European carriers.
5
Business Travel Features: Trainline has a specific business platform designed for business travelers, offering features like automatic invoice generation and calendar invites.
6
Discounted UK Railcards: Trainline offers a 20% discount on UK Railcards, which can be valuable for frequent train travelers.
CONS
1
Service Fees: Trainline charges a service fee, which is added at the end of the booking process, making it less transparent compared to other platforms like Omio.
2
Customer Support Issues: Some users have reported poor customer support, with issues like delayed refunds and lack of notifications during changes in train schedules.
3
Refund Policies: There have been complaints about administration fees charged for refunds, which can be frustrating for users.
4
Technical Glitches: Some users have experienced technical issues, such as expired trip notifications or difficulties in picking up tickets at stations.
5
Mixed Customer Reviews: While some users praise the platform for its convenience, others have expressed dissatisfaction with the service, citing issues with refunds, customer support, and false information provided by the app.
Trainline Features and Benefits
Features
Advance Tickets
Booking up to 12 weeks in advance saves an average of 61% on tickets
Railcards
Save up to 1/3 on selected train tickets across the UK; 20% discount on UK Railcards for frequent travelers
SplitSave
Split journey into separate tickets for automatic savings; same trip but cheaper
Off-Peak Travel
Significantly reduce ticket prices
GroupSave
Save up to 34% on UK rail fares for groups of 3 to 9 people
Best Price Guarantee
No booking fee for same-day journeys in the app; refund the difference if cheaper elsewhere
Best Fare Finder
Find the best price train tickets for your journey
Finding great value fares
Compare routes, prices, and travel times; add Railcard and SplitSave for easy savings
Self-serve account
Flexibility to invite colleagues, save payment methods, and store loyalty cards
Easy exchanges and refunds
Stay flexible when plans change, with help on the move
Expenses sorted
Download expense receipts, PDFs, or get automatic invoices to inbox
Travel budget on track
Access booking history with one click; download by date range
Go Greener
Lower carbon emissions by switching to rail; see CO2 saved
User-Friendly Interface
Simple and intuitive for booking train and bus tickets; easy navigation and price comparison
Convenience
Book multiple journeys across various operators in one place, saving time and effort
Mobile Ticket Options
Store tickets on app, reducing need for printed tickets and promoting sustainability
Cross-Border Travel
Supports travel in Europe, including UK to France, Belgium, Netherlands, and more
Business Travel Features
Dedicated platform with automatic invoice generation and calendar invites